What's New in v1.7.5 — Smarter Client Tracking, Forms & Messaging Upgrades

This update introduces new tools for spotting first-time clients and "any available" bookings at a glance, plus major upgrades to digital forms and automated messaging for med-spa salons.

Digital Forms & Intake Waivers (Med Spa only)

Forms now show a clear status for every person involved in the process. Staff see at-a-glance badges in the admin portal showing whether a form is pending, in progress, or completed, and editing is locked appropriately once a form reaches a final state — so there's no confusion about what's still open.

A few other improvements to how you manage and assign forms:

• Template sorting — sort your form templates by Last Modified, Alphabetical, Newest, Most Used, or Most Recently Used. Your sort preference sticks across page reloads.
• Multi-select assignment — attach multiple forms to an appointment at once. Templates already assigned to the appointment are automatically hidden so you don't accidentally add duplicates.
• Custom form names — rename any form with a display name that makes sense for your salon, directly from the admin portal.
• The 2-hour pre-appointment reminder also now includes the forms link for clients who still have pending forms to complete.
• Staff can now send a form reminder SMS on demand from the appointment Messages tab — useful when a client hasn't completed their forms and you want to nudge them before the appointment. If a client has opted out of messages, you'll see a confirmation step to document verbal consent before the message sends.

Client Messaging (Med Spa only — coming soon to all salons)

You can now turn automated messaging on or off at the individual service level. Rather than managing messaging globally, each service has its own toggle — giving you more control over which appointments trigger reminders and follow-ups.

On top of that, each reminder row in the appointment Messages tab now shows the actual text of the message that will be sent, so you can see exactly what a client will receive before it goes out. The "Send Now" button also now accurately reflects whether a message was sent, skipped, or failed — rather than always showing a success state.

Client Management

We've added a few visual cues to make it easier to understand how your customers booked their appointments.

Appointments booked by first-time clients now show a "New" badge on the calendar — a quick visual cue so staff know to give that client a warm welcome.

Bookings made using the "Any Available" staff option are now flagged on the calendar as well, so you can tell at a glance which appointments were booked without a specific staff preference.

Other Improvements

Scrolling is now fixed across the admin portal on tablets and mobile devices — the calendar, form builder, and navigation all behave correctly on smaller screens.

You can also now search by service name when creating appointments or editing service line items.

Have questions about any of these updates? Reach out to our support team (contact@getpagoda.com) — we're always happy to help.